Nova Hobby — novahobby.shop
Effective Date: July 23, 2026
Last Updated: July 23, 2026
We Are Here to Help
At Nova Hobby, we believe great customer service is just as important as the products we sell. Whether you have a question before placing your first order, need an update on an existing order, or want to talk about a return — our team is ready to help. Do not hesitate to reach out. No question is too small and no concern is too big.
Contact Information
Business Name: Nova Hobby
Email: support@novahobby.shop
Website: novahobby.shop
Address: 23 Church Alley, Winchester, KY 40391, United States
Customer Support Hours
Our support team is available during the following hours:
| Day | Hours (EST) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 3:00 PM |
| Sunday | Closed |
We aim to respond to all inquiries within 1–2 business days. Messages received outside of business hours or on federal holidays will be addressed on the next available business day.
How to Reach Us
📧 Email — Best Way to Reach Us
Email is the fastest and most reliable way to get in touch with our team. For the quickest response, please include your order number in the subject line when contacting us about an existing order.
We respond to every email personally. You will always hear back from a real member of our team — not an automated system.
Contact Us About
Order Status and Tracking
If you want an update on your order or need help understanding your tracking information, email us with your order number and we will get you the latest information right away.
Returns and Refunds
To initiate a return, please email us at support@novahobby.shop with the subject line:
Return Request – Order #[Your Order Number]
Please do not ship any item back without contacting us first. For full details on our return process, please review our Return & Refund Policy.
Pre-Order Inquiries
Have a question about an upcoming release, a pre-order timeline, or a delay? Email us with your order number and the name of the pre-ordered product and we will provide you with the most up-to-date information available.
Product Questions
Not sure which product is right for you? Wondering about a specific release or what is currently in stock? Our team loves talking hobby — reach out and we will do our best to help you find exactly what you are looking for.
Wholesale Inquiries
Interested in bulk purchasing or a wholesale arrangement? Email us at support@novahobby.shop with the subject line:
Wholesale Inquiry – [Your Business Name]
For full details on our wholesale program, please review our Wholesale Policy.
Billing and Payment Questions
If you have a question about a charge, need a receipt, or believe there has been a billing error, please email us with your order number and a description of the issue. We will investigate and resolve all billing concerns promptly.
General Questions
Have a question that does not fit into any of the above categories? Send us an email anyway. If we can help, we will. If we cannot, we will point you in the right direction.
Before You Contact Us
You may find the answer you are looking for faster by checking the following pages on our website:
- Shipping Policy — Processing times, delivery estimates, carriers, and tracking
- Return & Refund Policy — Eligibility, process, and refund timelines
- Pre-Order Policy — How pre-orders work, billing, and cancellations
- Payment Policy — Accepted payment methods, failed payments, and refunds
- Authenticity Guarantee — How we source and verify our products
- FAQ — Quick answers to the most common questions we receive
If your answer is not there, we are always just an email away.
A Note on Response Times
We are a dedicated team and we take every message seriously. During high-volume periods — such as major product release weeks or holidays — response times may extend slightly beyond our standard 1–2 business day window. We appreciate your patience and assure you that every inquiry will be addressed as quickly as possible.
Our Commitment to You
When you contact Nova Hobby, you will always receive a genuine, thoughtful response from a real person who cares about resolving your concern. We do not use scripted brush-offs or make our customers feel like a ticket number. You matter to us — and your experience with Nova Hobby matters to us.
Business Information
Nova Hobby
23 Church Alley
Winchester, KY 40391
United States
Email: support@novahobby.shop
Website: novahobby.shop
Nova Hobby is an online-only retail store. We do not offer in-person pickup, walk-in service, or appointments at our address.
Nova Hobby — Real support. Real people. Real collectors.