Refund policy

Nova Hobby — novahobby.shop

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Overview

At Nova Hobby, your satisfaction is our priority. We stand behind every product we sell and are committed to a fair, transparent return and refund process. Please read this policy carefully before placing your order.

Eligibility for Returns

We accept returns on unopened, factory-sealed items only, submitted within 30 days of the confirmed delivery date.

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be in its original, factory-sealed condition — untouched, unwrapped, and unaltered in any way.
  • The item must be returned in its original packaging, free from damage, writing, stickers, or tampering.
  • The return request must be initiated within 30 days of the delivery date shown on your tracking confirmation.
  • Proof of purchase (order confirmation email or order number) must be provided.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Opened hobby boxes, sealed cases, packs, or collectibles of any kind.
  • Items returned after 30 days from the confirmed delivery date.
  • Items that show signs of tampering, resealing, or damage caused after delivery.
  • Items purchased during a clearance, final sale, or promotional event marked as non-refundable.
  • Pre-order items that have already shipped and been delivered (pre-orders are subject to the same return conditions as in-stock items once delivered).
  • Gift cards or store credit.

How to Initiate a Return

To start a return, please contact us before sending any item back. Unauthorized returns will not be accepted.

  1. Email us at support@novahobby.shop with the subject line: Return Request – Order #[Your Order Number]
  2. Include your full name, order number, item(s) you wish to return, and the reason for the return.
  3. Our team will respond within 1–3 business days with return instructions and a return shipping address.
  4. Securely package the item(s) and ship them back using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, item arrived damaged).
  5. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refund Processing

  • Approved refunds will be issued to your original payment method.
  • Please allow up to 10 business days from the date we receive and inspect your return for the refund to be processed.
  • Depending on your bank or card issuer, additional time may be required for the funds to appear in your account. This is outside of our control.
  • Original shipping charges are non-refundable.
  • If a return is rejected (item opened, tampered with, or outside the return window), the item will be returned to you at your expense.

Damaged or Incorrect Items

If your order arrives damaged in transit or you received the wrong item, please contact us within 72 hours of delivery at support@novahobby.shop. Include:

  • Your order number
  • Clear photos of the damaged or incorrect item and packaging

We will work with you promptly to resolve the issue through a replacement, store credit, or full refund — at our discretion.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please initiate a return (if eligible) and place a new order separately.

Pre-Order Returns

Pre-order items follow the same return policy as in-stock items. Once a pre-order item has been delivered, the standard 30-day return window applies, and the item must remain unopened and factory-sealed to qualify.

Contact Us

For any questions about this policy, please reach out to our team:

Nova Hobby
📧 support@novahobby.shop
🌐 novahobby.shop
📍 23 Church Alley, Winchester, KY 40391

Nova Hobby reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.