Shipping policy

Nova Hobby — novahobby.shop

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Overview

At Nova Hobby, we are committed to getting your order to you as quickly and safely as possible. Please read this Shipping Policy carefully so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

1. Where We Ship

We ship from the United States. Free shipping is available on all orders shipped within the USA — no minimum order required, no codes needed, no exceptions.

2. Processing Time

All orders are processed within 1–3 business days from the date of purchase.

Please note:

  • Business days are Monday through Friday, excluding federal holidays.
  • Orders placed on weekends or federal holidays will begin processing on the next available business day.
  • You will receive a shipping confirmation email with a tracking number as soon as your order has been dispatched.
  • During high-volume periods (new product releases, holidays, promotional events), processing may take up to the full 3 business days.

3. Shipping Time

Once your order has been processed and handed off to the carrier, estimated delivery is 3–7 business days.

  • Total estimated time from order placement to delivery: 4–10 business days.
  • Delivery estimates are not guaranteed and may vary depending on your location, carrier volume, and circumstances outside of our control.
  • Remote or rural addresses may require additional transit time.

4. Shipping Costs

Destination Shipping Cost Minimum Order
United States FREE None

We currently offer free shipping on all domestic orders. No discount code or minimum purchase is required.

5. Carriers

We work with trusted national carriers to ship your orders, including but not limited to USPS, UPS, and FedEx. The carrier used for your specific order will depend on package size, weight, destination, and availability at the time of shipment.

6. Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to monitor your shipment in real time. Please allow up to 24 hours after receiving your shipping confirmation for tracking information to update on the carrier's website.

If you have not received a tracking update within 5 business days of your shipping confirmation, please contact us at support@novahobby.shop.

7. Packaging

We take great care in packaging every order to ensure your hobby boxes and sealed collectibles arrive in the same pristine condition they left our facility. All items are securely packed to prevent shifting, crushing, or damage during transit.

8. Delivery Issues

If your order is marked as delivered but you have not received it, please:

  1. Check around your property and with neighbors or building staff.
  2. Wait 24 hours — carriers occasionally mark packages as delivered slightly early.
  3. Contact your local post office or carrier with your tracking number.
  4. If the issue is unresolved, email us at support@novahobby.shop within 5 business days of the marked delivery date.

Nova Hobby is not responsible for packages lost or stolen after confirmed delivery. However, we will do our best to assist you in filing a claim with the carrier.

9. Damaged in Transit

If your order arrives visibly damaged, please:

  • Take clear photos of the outer packaging and the item(s) before opening further.
  • Contact us within 72 hours of delivery at support@novahobby.shop with your order number and photos.

We will work with you promptly to resolve the issue through a replacement, store credit, or refund at our discretion.

10. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Nova Hobby is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at support@novahobby.shop. We will do our best to make corrections, but we cannot guarantee changes once an order has been processed or shipped.

11. Pre-Order Shipping

Pre-order items follow the same shipping policy as in-stock items. Once a pre-order product is released and available, it will be processed and shipped within the standard 1–3 business day processing window. You will receive a shipping confirmation email when your pre-order dispatches.

12. Contact Us

For any shipping-related questions or concerns, please reach out to our team:

Nova Hobby
📧 support@novahobby.shop
🌐 novahobby.shop
📍 23 Church Alley, Winchester, KY 40391