Payment Policy

Nova Hobby — novahobby.shop

Effective Date: July 23, 2026
Last Updated: July 23, 2026

Overview

This Payment Policy outlines the payment methods we accept, how transactions are processed, and what you can expect when making a purchase on novahobby.shop. We are committed to providing a secure, straightforward, and transparent payment experience for every customer.

1. Accepted Payment Methods

Nova Hobby accepts the following payment methods at checkout:

Payment Method Details
Credit Card Visa, Mastercard, American Express, Discover
Debit Card All major debit cards with a Visa or Mastercard logo
Apple Pay Available on supported Apple devices and browsers
Google Pay Available on supported Android devices and browsers
Link by Stripe Stripe's fast, saved-payment checkout experience

All payments are processed securely through Stripe. Nova Hobby does not accept payment by check, money order, bank transfer, cryptocurrency, or cash at this time.

2. Payment Processing

  • All transactions on novahobby.shop are processed in US Dollars (USD).
  • Payment is collected in full at the time of purchase for both in-stock and pre-order items.
  • Your payment is processed immediately upon order submission. You will receive an order confirmation email once your payment has been successfully authorized.
  • Nova Hobby does not offer payment plans, installment payments, or buy-now-pay-later options at this time.
  • If your payment is declined, please verify your billing information and contact your bank or card issuer. You may also try an alternative payment method.

3. Payment Security

All payments on novahobby.shop are secured through Stripe, a PCI-DSS Level 1 certified payment processor — the highest level of certification available in the payments industry.

Key security features:

  • Nova Hobby never stores, sees, or has access to your full card number, CVV, or bank account details.
  • All payment data is encrypted using industry-standard SSL technology.
  • Stripe employs real-time fraud detection, CVV verification, and Address Verification System (AVS) checks on every transaction.
  • 3D Secure authentication may be required on certain transactions for additional identity verification.

For full details on how we protect your data and payment information, please review our Secure Checkout and Privacy Policy pages.

4. Billing Information

  • You must provide accurate and complete billing information at checkout, including your full name, billing address, and payment details.
  • The billing address you provide must match the address on file with your card issuer or payment provider. Mismatched billing information may result in a declined transaction or a fraud flag.
  • Nova Hobby reserves the right to cancel any order where billing information cannot be verified or where fraudulent activity is suspected.

5. Order Confirmation

Upon successful payment, you will receive an order confirmation email to the email address provided at checkout. This email will include:

  • Your order number
  • A summary of the items purchased
  • Your billing and shipping address
  • Your estimated processing and delivery timeframe

Please retain this confirmation email for your records. If you do not receive a confirmation email within 1 hour of placing your order, please check your spam or junk folder before contacting us at support@novahobby.shop.

6. Currency

All prices on novahobby.shop are displayed and charged in US Dollars (USD). If you are purchasing from outside the United States, your bank or card issuer may apply a foreign transaction fee or currency conversion charge. Nova Hobby is not responsible for any additional fees applied by your financial institution.

7. Taxes

Sales tax may be applied to your order based on your shipping destination and applicable state and local tax laws. Any applicable taxes will be calculated and displayed at checkout before you complete your purchase. Nova Hobby is required by law to collect sales tax in jurisdictions where we have a tax obligation.

8. Failed or Declined Payments

If your payment is declined at checkout:

  • Double-check that your billing information matches exactly what is on file with your bank or card issuer.
  • Ensure your card has sufficient funds or available credit.
  • Try an alternative payment method from those listed above.
  • Contact your bank or card issuer to confirm there are no holds or restrictions on your account.
  • If you continue to experience issues, contact us at support@novahobby.shop and we will do our best to assist you.

Nova Hobby is not responsible for fees or penalties applied by your bank or card issuer in connection with a declined or failed transaction.

9. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us immediately at support@novahobby.shop with your order number and details. We will investigate and resolve any duplicate charge issues promptly. Please note that some banks may display a temporary authorization hold that disappears within a few business days — this is not a duplicate charge.

10. Refunds and Chargebacks

  • Approved refunds are returned to the original payment method used at the time of purchase and processed within 10 business days.
  • Refunds are subject to the terms outlined in our Return & Refund Policy.
  • If you have a concern about a charge from Nova Hobby, please contact us directly at support@novahobby.shop before initiating a chargeback with your bank. We are committed to resolving all payment disputes quickly and fairly.
  • Chargebacks initiated without first contacting Nova Hobby may result in the suspension of your account and forfeiture of return or refund eligibility on the order in question.

11. Pre-Order Payments

Pre-order items are charged in full at the time of purchase. By placing a pre-order, you authorize Nova Hobby to charge your selected payment method immediately for the full pre-order amount. For full details, please review our Pre-Order Policy.

12. Changes to This Policy

Nova Hobby reserves the right to update or modify this Payment Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any payment-related questions or concerns, please contact our team:

Nova Hobby
📧 support@novahobby.shop
🌐 novahobby.shop
📍 23 Church Alley, Winchester, KY 40391, United States