Nova Hobby — novahobby.shop
Effective Date: July 23, 2026
Last Updated: July 23, 2026
We Stand Behind Every Order
At Nova Hobby, we do not take your trust lightly. Every time you place an order with us, you are putting your confidence in a business that genuinely cares about getting it right. Our guarantee is not fine print — it is the promise we make to every single customer, on every single order, without exception.
Here is exactly what we stand behind.
1. 100% Authenticity — Guaranteed
Every product we sell is 100% genuine and factory sealed. We source exclusively from authorized distributors within the United States and never purchase inventory from unverified, secondary, or grey-market sources.
If you ever receive a product from Nova Hobby that you believe is not authentic or has been tampered with prior to shipment, contact us immediately. We will investigate your claim seriously and resolve it completely — no runaround, no delays.
Your pulls are yours. Your box has never been searched, opened, or touched before it reaches you.
2. Secure and Trusted Checkout — Guaranteed
Your payment and personal information are fully protected every time you shop with us. All transactions are processed through Stripe, a PCI-DSS Level 1 certified payment platform — the gold standard in payment security.
We never store your card details. We never see your full payment information. Every checkout is encrypted, verified, and secure.
3. Free Shipping on Every Order — Guaranteed
Every order shipped within the United States ships for free. No minimum order. No codes required. No exceptions. Whether you are ordering a single hobby box or a full sealed case, your shipping is always on us.
4. Fast and Reliable Processing — Guaranteed
Your order will be processed and prepared for shipment within 1–3 business days of purchase. Once shipped, you can expect delivery within 3–7 business days. You will receive a tracking number the moment your order leaves our facility so you can follow your package every step of the way.
5. Careful Packaging — Guaranteed
We treat your order with the same care we would want for our own. Every hobby box and sealed case is packed securely to prevent shifting, crushing, or damage during transit. We do not cut corners on packaging because we know how much your products matter to you.
6. 30-Day Return Window — Guaranteed
If you receive an unopened, factory-sealed item and need to return it for any reason, you have 30 full days from the date of delivery to do so. No pressure, no unnecessary questions.
Returns are accepted on unopened items only. Once a product has been opened, all sales are final — this is standard across the entire hobby industry and protects the integrity of sealed products for all collectors.
For full details, please review our Return & Refund Policy.
7. Refunds Processed Promptly — Guaranteed
Once we receive and approve your return, your refund will be processed within 10 business days back to your original payment method. We do not hold refunds unnecessarily or make the process difficult.
8. Honest and Accurate Listings — Guaranteed
What you see on novahobby.shop is what you get. We are committed to providing accurate product titles, descriptions, and images across our entire catalog. If we ever make an error in a listing, we will correct it immediately and contact any affected customers directly.
9. Real Customer Support — Guaranteed
When you contact Nova Hobby, you reach a real team that genuinely wants to help. We are not a faceless operation — we are collectors ourselves, and we understand what matters in this hobby. Whether your question is simple or your issue is complex, we will treat it with the attention it deserves.
We aim to respond to all inquiries within 1–2 business days.
10. Our Promise
Nova Hobby exists because we believe collectors deserve better — better sourcing, better service, better transparency, and better peace of mind. Every policy we have written, every guarantee we have made, and every order we have fulfilled reflects that belief.
We will never stop working to earn your trust.
Contact Us
If we ever fall short of any guarantee listed on this page, we want to know about it. Please reach out to our team directly:
Nova Hobby
📧 support@novahobby.shop
🌐 novahobby.shop
📍 23 Church Alley, Winchester, KY 40391, United States
Nova Hobby — Built on trust. Backed by guarantee.