Contact information

Nova Hobby — novahobby.shop

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Effective Date: July 23, 2026
Last Updated: July 23, 2026

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Get in Touch

We're here to help. Whether you have a question about an order, a product, or just want to know more about what we carry — don't hesitate to reach out. Our team is committed to responding to every inquiry promptly and professionally.

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Contact Details

Business Name: Nova Hobby
Email: support@novahobby.shop
Website: novahobby.shop
Mailing Address: 23 Church Alley, Winchester, KY 40391, United States

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Customer Support Hours

Our support team is available during the following hours:

We aim to respond to all emails within 1–2 business days. Inquiries received outside of business hours or on federal holidays will be addressed on the next available business day.

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What We Can Help With

• Order status and tracking updates
• Pre-order questions and timelines
• Return and refund requests
• Product availability and recommendations
• Wholesale inquiries
• Billing and payment questions
• General questions about Nova Hobby

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How to Reach Us

📧 Email — Preferred Method

The fastest and most reliable way to reach our team is by email. Please include your order number in the subject line when contacting us about an existing order.

support@novahobby.shop

🌐 Website

Browse our full catalog, policies, and store updates at:

novahobby.shop

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Returns & Refunds

If you need to initiate a return or refund, please email us at support@novahobby.shop with the subject line:
Return Request – Order #[Your Order Number]

Do not ship any item back without contacting us first. For full details, please review our Return & Refund Policy on our website.

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Business Information

Nova Hobby
23 Church Alley
Winchester, KY 40391
United States

Business Type: Online Retail — Sealed Cases & Collectible Hobby Boxes
Payments Processed Securely Through: Stripe

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Nova Hobby is an online-only retail store. We do not currently offer in-person pickup or walk-in services at our address.